Munro Shipping Guide
All shipments originate from our distribution center in Hot Springs, Arkansas. We ship via UPS to the continental United States, Alaska and Hawaii only. We do not ship to Puerto Rico, Guam, the US Virgin Islands, or international addresses; as well as, PO Boxes, APO's, FPO's, or Diplomatic Pouches.
We provide product support for styles shipped within the U.S. (noted above). Orders consigning to a freight forwarder, or international courier, are not supported and wholly at your own risk. Orders determined to be consigned to a freight forwarder, or international courier, will be cancelled.
Orders received AFTER 12:30 pm central time, along with orders placed on Saturday, Sunday or holidays will be processed the next business day; this includes all expedited shipping.
A valid phone number is required so that we can contact you if there is a question about, or problem with, your order. We do not sell or use your phone number for any marketing purposes.
UPS does not include the ship date when calculating the delivery schedule. Please consider this when planning your purchase. We are not responsible if the package does not arrive on the day, or at the time, you expect. We do not refund shipping charges in whole, or part.
- Depending on the destination, ground shipments generally arrive within 3-7 business days after leaving our Hot Springs facility.
- UPS 3-Day Select shipments will arrive by end of day on the 3rd business day after leaving our Hot Springs facility.
- UPS 2nd Day Air shipments will arrive by end of day on the 2nd business day after leaving our Hot Springs facility.
- UPS Next Day Air shipments will arrive by end of day on the next business day after leaving our Hot Springs facility.
- We do not offer Saturday delivery.
- Delivery times vary during holidays. For more information about the UPS holiday delivery schedule, go to www.ups.com.
- Investigations into lost packages may take up to eight (8) business days.
- We are not liable for lost or stolen packages.
- We do not reimburse shipping charges, in whole or part, for any reason.
- Final Sale styles priced $60. and under are not eligible for return, refund or exchange.
FREE SHIPPING for orders with a final total of $100 (excluding tax).
- To be eligible for Free Shipping an order must include one or more full price or sale price style and total $100.
- Please note the use of a coupon or discount code may cause the order to drop below the $100 threshold. Orders below $100 will be charged shipping.
Our facilities are closed and we do not ship on Good Friday, Memorial Day, 4th of July holiday, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.
Shipping will be suspended December 24-27, 2019, while our distribution center conducts inventory. Our offices will be open and receiving calls during that time (excluding holidays). Orders received during the inventory days will ship on Monday, December 30th. Please take this into consideration when placing your order. Thank you for your understanding and support.