Munro Shipping Guide
***Important Update to UPS Service Guarantee Related to CoVID-19*** Due to the impact of the Novel Coronavirus pandemic, UPS has suspended delivery time guarantees for all service levels. More information on this topic can be found at https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page. For this reason, Munro will not provide refunds of shipping charges for packages that do not arrive by the ETA (posted 25 March 2020).
All shipments originate from our distribution center in Hot Springs, Arkansas. We ship via UPS to the contiguous United States, Alaska and Hawaii only. We do not ship to Puerto Rico, Guam, the US Virgin Islands, or international addresses; as well as, PO Boxes, APO's, FPO's, or Diplomatic Pouches.
We provide product support for product shipped within the U.S. (noted above). Orders consigned to a freight forwarder, or international courier, are not supported and wholly at your own risk. Orders determined to be consigned to a freight forwarder, or international courier, will be cancelled.
Daylight Savings Time (CDT) shipping schedule: Orders received AFTER 12:30 pm eastern time, along with orders placed on Saturday, Sunday or holidays will be processed the next business day; this includes all expedited shipping.
Central Standard Time (CST) shipping schedule: Orders received AFTER 12:30 pm central time, along with orders placed on Saturday, Sunday or holidays will be processed the next business day; this includes all expedited shipping.
A valid phone number is required so that we can contact you if there is a question about, or problem with, your order. We do not sell or use your phone number for any marketing purposes.
UPS does not include the ship date when calculating the delivery schedule. Please consider this when planning your purchase. We are not responsible if the package does not arrive on the day, or at the time, you expect. We do not refund shipping charges in whole, or part, for any reason.
- It can take up to 24 hours for UPS to update the shipment status.
- Depending on the destination, ground shipments generally arrive within 3-7 business days after leaving our Hot Springs facility.
- UPS 3-Day Select shipments will arrive by end of day on the 3rd business day after leaving our Hot Springs facility.
- UPS 2nd Day Air shipments will arrive by end of day on the 2nd business day after leaving our Hot Springs facility.
- UPS Next Day Air shipments will arrive by end of day on the next business day after leaving our Hot Springs facility.
- We do not offer Saturday delivery.
- Delivery times vary during holidays. For more information about the UPS holiday delivery schedule, go to www.ups.com.
- Investigations into lost packages may take up to eight (8) business days.
- We are not liable for lost or stolen packages.
- We do not reimburse shipping charges, in whole or part, for any reason.
- Final Sale styles priced $60. and under are not eligible for return, refund or exchange.
FREE SHIPPING for orders with a final total of $99 (excluding tax).
- Free Shipping is available to the contiguous U.S. only.
- To be eligible for Free Shipping an order must include one or more full price or sale price style and total $99.
- Please note the use of a coupon or discount code may cause the order to drop below the $99 threshold.
- Orders to AK & HI, along with orders that fall below $99 will be charged shipping.
We strive for 100% accuracy of our published inventory totals; however, if, for any reason, an order cannot be fulfilled before the end of the second business day, one of our helpful representatives will contact you ASAP with an order status update.
Our facilities are closed and we do not ship on Good Friday, Memorial Day, 4th of July holiday, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.
Our offices will be closed Christmas eve and Christmas day 2020, as well as, 2021 New Year's eve and New Year's Day. We will return to our normal business hours following each holiday. Please leave a voice mail at 800.819.1901 or email us at email@example.com. We wish you wonderful and safe holidays.