Munro Shipping Guide

Updated July 2024

Shipping costs and delivery schedules are determined and completed by the carrier. Delivery times are out of our control once your package is picked up from our distribution center in Arkansas.

A valid email address and phone number are required so that we can contact you if there is a question about, or problem with, your order. We do not sell or use your contact information for any marketing purposes.

Orders received AFTER 10:30 AM central time, along with orders placed on Saturday, Sunday, or holidays will be processed the next business day; this includes all expedited shipping.

FREE GROUND SHIPPING for orders with a final total over $99 (excluding tax).

  • Free ground shipping is available to the contiguous U.S. only.
  • Free shipping is not available to Alaska and Hawaii.
  • To be eligible for Free Shipping an order must include one or more full-price or sale-price styles and total $99.
  • Please note the use of a coupon or discount code may cause the order to drop below the $99 threshold and will be charged for shipping.
  • Orders to AK & HI, along with orders that fall below $99 will be charged for shipping.

Shipping charges are calculated by the carrier based on zones. Our distribution center is in Hot Springs National Park, Arkansas. We do not ship to PO Boxes, Puerto Rico, Guam, the US Virgin Islands, or international addresses; as well as APOs, FPOs, or Diplomatic Pouches. 

Carriers do not include the pickup day, weekends, or holidays when calculating the delivery schedule. Please consider this when planning your purchase. We are not responsible if the package does not arrive on the day, or at the time, you expect. We do not refund shipping charges, in whole or part, for any reason.

We support products purchased on our website shipped within the U.S., to the address on the order. Orders consigned to a freight forwarder, or international courier, are not supported and are wholly at your own risk. Orders deemed to be consigned to a freight forwarder, or international courier, may be canceled.

Products purchased at third-party retailers or secondary markets, such as thrift stores, garage sales, flea markets, etc., are not endorsed nor supported by us.

Please note:

  • It can take up to 24 hours for carriers to update the shipment status.
  • Depending on the destination, free ground shipments generally arrive within 3-7 business days after leaving our Hot Springs facility.
  • We do not offer Saturday delivery.
  • Estimated Delivery dates may be delayed during government and local holidays (Mardi Gras, St. Patrick’s Day, etc.)
  • For more information about the carrier holiday delivery schedule, go to FedEx.com or UPS.com.
  • We are not liable for lost or stolen packages. It is incumbent on you to see that your package is secured when delivered.
  • Damaged or misdelivered packages must be reported to Munro customer service within three business days to start an investigation and open a claim with the carrier. Be prepared to provide your order no. and pictures of any damage to the package and/or contents. 
  • The carrier may take up to fifteen (15) business days to respond to a claim.
  • Carrier confirmed claims will be refunded to your credit card after we receive notice from the carrier.
  • We do not reimburse shipping charges, in whole or part, for any reason.
  • Final Sale styles, priced $60. or less, may be returned for another size. Please read our Return Guide or call customer service for the terms and fees to return your final sale purchase; if possible, before making your purchase. 

 We strive for 100% accuracy of our published inventory totals; however, if, for any reason, an order cannot be fulfilled before the end of the second business day, one of our helpful representatives will call or email you as soon as possible with an order status update.  

Providing the service our customers expect, and deserve, requires more than just hard work; therefore, we could have occasional, brief closures due to internal training or company events. When called for, these brief closures will be posted on our website and detailed in our voicemail message.

Our facilities close and we do not ship Saturday, Sunday, Good Friday, Memorial Day, the 4th of July holiday, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. Extraordinary closings will be posted at the top of our website.

Munro office hours are 8-4:30 central, M-F. Please leave a voice mail at 1.800.819.1901 or email us if you have questions about our styles or munroshoes.com.