Munro Return Policy - All Sales are Final, No Returns, No Refunds
Updated December 2024
IMPORTANT NOTICE
With very heavy hearts, we are sad to announce that after 52 years of designing, developing, and manufacturing high quality sizes & widths footwear, Munro will cease operations in early 2025.
Product will still be available, be it much of our new 2025 spring designs, or classic styles, we will have something for you to pick from.
As of 12:00 AM December 31, 2024, ALL SALES ARE FINAL. Orders placed prior to December 31, 2024 (12:00 AM) are eligible to return for refund in accordance with the return policy at the time the purchase was made. If you have a current return authorization or need to return a purchase made prior to midnight Tuesday (December 31, 2024), please return your purchase right away; any & all packages with a delivery scheduled to arrive after February 14, 2025, will be refused and returned to you.
To receive a refund for your shoe(s), to the credit card used for the purchase, the package must have a return authorization number and arrive at our distribution center by February 14, 2025. The returned shoes must be unworn, with no visible wear or tear, pet hair, perfume, or smoke odor and in the original shoe box. A $5. rebox fee will be deducted from the refund if the return is received without the original shoe box.
A customer service representative will contact you for a pre-paid shipping label to return your shoes to you if your return does not qualify.
For your convenience, a pre-paid FedEx shipping label is available, at a discounted price of $9.95, per label, which will be deducted from your refund. If you need to combine returns from separate orders, email or call customer service for assistance.
Return shipping is the responsibility of Alaska & Hawaii residents.
Please note: If you elect to return your purchase at your own expense, we cannot change your selection and/or provide you with a pre-paid label. Munro is not responsible for packages lost in transit.
Return requests will not be available for purchases made after midnight, December 31, 2024.
Based on your choice, a FedEx pre-paid shipping label, or a simplified return authorization, will be emailed to you. If you use the same carton to return your purchase, please be sure to remove or cover any barcodes or other labels already on the carton.
If you need any assistance with your return or do not receive your return email within a few minutes of confirming your request, please call customer service at 1-800-819-1901, M-F, 8-4:30 central time.
- Purchases after midnight, December 31, 2024, ALL SALES ARE FINAL, NO RETURNS, NO REFUND.
- Purchases prior to midnight, December 31, 2024, with an eligible return label must be received in our DC no later than February 14, 2025.
- All attempted deliveries after midnight, December 31, 2024, will be refused and returned to you.
Prior to midnight, December 31, 2024:
- Worn shoes are not eligible for return, refund, or exchange.
- If an obvious defect in craftsmanship or material quality is visible, email customer service pictures of the issue, along with, top, bottom, and side views of your shoes.
- Shoes altered, for any reason (including, but not limited to, outsole taps or protectors, inside counter heel pads, stretched, etc.), are not eligible for return, refund, or exchange. If you feel the need to alter your shoes, please contact customer service first.
- Rewards, coupons, or discounts are not refunded.
- Other than a verified defect in craftsmanship or material quality, the pre-paid return shipping label charge will be deducted from your refund (including unused labels).
- Alaska and Hawaii residents are responsible for all shipping charges. If a FedEx pre-paid label is provided, the full amount of the shipping charge will be deducted from the refund.
- FedEx pre-paid return shipping labels are valid from the original ship-to address only.
- We do not refund shipping costs for any reason, including, but not limited to lost or stolen packages. It is incumbent on you to see that your package is secured when delivered. Link to our Shipping Guide.
- We do not reimburse for corrugated shipping cartons.
- We do not accept returns purchased from other retailers, including authorized Munro retailers. Shoes must have been purchased at munroshoes.com, prior to December 31, 2024, to be eligible for an authorization to return.
- Purchases prior to December 31, 2024, with your email address and order number, please click this link to process your return.
- Unauthorized returns may be reclaimed by sending a pre-paid shipping label to customer service.
If you have questions about our return policy, please email Customer Service or call 1-800-819-1901, M-F, 8:00 am-4:30 pm central time.