Munro Return Policy
A return authorization can only be initiated within 30 days of the purchase date and must accompany your return in order to receive any form of refund. Some exclusions may apply.
In order to receive a refund of the purchase price, in the original method of payment, the package must have a return authorization number and arrive at our distribution center within 45 days from the date your order was delivered to you. Same rules apply for gift purchases. The returned shoes must be in new and unworn condition, with no visible wear or tear, and in the original shoe box.
For your convenience, a pre-paid UPS shipping label is available, at a discounted price of $9.95; which will be deducted from your refund. If there is an obvious defect, the cost of the pre-paid label will not be deducted from your refund; you will receive a full refund of the price of the shoes. For Alaska & Hawaii residents the full amount of the return shipping charge will be deduct from the refund.
With an authorization, you may return your order via your choice of carrier at your own expense. A shipping fee will not be deducted if you pay the return shipping cost. Please record the tracking number for your records. Munro is not responsible for returns lost in transit.
Return your purchase to:
3770 Malvern Ave
Hot Springs, AR 71901
Please note: If you elect to return your purchase at your own expense we cannot change your selection and/or provide you with a pre-paid label.
To request a return authorization and/or pre-paid label, click this link, or scroll to the bottom of this page, click "Request A Return," enter your order number and email address associated with the purchase. Click "Find Your Order." Select the shoe(s) you wish to return. Select the reason for each style you are returning, click "next." Click "Refund to original payment method."
To get a UPS pre-paid shipping label at a discounted amount of $9.95 (which will be deducted from your refund), select "UPS pre-paid ground label," or, if you wish to return without a pre-paid shipping label charge, select "Ship with the carrier of your choice."
Review your selections and click "Submit." Once completed this cannot be changed.
Based on your choice, a UPS pre-paid label or a simple return authorization will be emailed to you. If you use the same carton to return your purchase, please be sure to remove or cover any barcodes or other labels already on the carton.
If you need any assistance with your return, or do not receive your return email within a few minutes of confirming, please contact customer service at 1.800.819.1901, M-F, 8-4:30 central time. Proof of purchase will be required.
- Styles priced for Final Sale ($60. and under) are not eligible for refund or a UPS pre-paid label. *Contact customer service at 1.800.819.1901 for an exception to this exclusion.*
- Worn (unless an obvious manufacture defect is found) are not eligible for return, refund or exchange.
- Altered, for any reason, are not eligible for return, refund or exchange.
- Rewards, coupons or discounts are not refunded.
- Styles purchased prior to July 10, 2019 are not eligible for return, refund or exchange.
- For a nominal fee of $9.95, a pre-paid UPS label is available for the contiguous U.S. only.
- Alaska and Hawaii residents are responsible for all shipping charges. If a UPS pre-paid label is provided, the full amount of the shipping charge will be deducted from the refund.
- Items carried or forwarded to a location outside of the U.S. are not eligible for return, refund or exchange.
- We do not refund shipping costs for any reason.
- We do not reimburse for corrugated cartons.
- We do not accept returns purchased at other retailers; including authorized Munro retailers. Only shoes purchased through this website will be approved for return.
- We're sorry, at this time, our website does not process exchanges. If you need a different size, width, color or style than what was originally ordered, please request a return and submit a replacement order.
- Unauthorized returns may be reclaimed with a pre-paid shipping label. Unclaimed returned items may be donated or destroyed if signs of wear are detected and the shoes are not in new condition.
If you have questions, you may contact Customer Service via email: firstname.lastname@example.org, or phone: 1-800-819-1901, Monday - Friday, 8:00am - 4:30 pm central time.
*Requirements to return styles priced for Final Sale ($60. and under), you a) are responsible for the return shipping cost, b) will be charged a $5. processing fee, c) must replace the shoe with another pair of same or higher price, d) are responsible for the shipping charge, even if the replacement pair is over $99. e) must purchase the replacement pair during the call to request a return. Please call customer service at 1.800.819.1901, M-F, 8-4:30 central time to arrange for the return.*
***UPDATED 4/2/2020*** Due to the impact of COVID-19 it may take longer than our usual two-business days to process your return.