Munro Return Policy

You may return your shoes within 30 days of purchase for a refund of the purchase price, to the original method of payment, as long as the package is received at our distribution center within 60 days after your order was delivered to you. The returned shoes must be in new and unworn condition, with no visible wear or tear, and in the original shoe box. 

You may be asked for proof of purchase for any style purchased prior to August 26, 2019.

For your convenience, a pre-paid UPS shipping label is available for a $9.95 fee; which will be deducted from your refund. If there is an obvious defect, this charge will not apply.

There is no fee if you pay the return shipping cost. Please record the tracking number for your records.

Return your purchase to: Returns
3770 Malvern Ave.,
Hot Springs, AR 71901

Munro is not responsible for returns lost in transit.


  • Styles marked Final Sale, for any reason
  • Worn (unless an obvious manufacture defect is found)
  • Altered, for any reason
  • Reward Coupons or discounts are not refunded
  • Styles purchased prior to July 10, 2019

Unauthorized returns may be reclaimed with a pre-paid shipping label; unclaimed returned items will be donated or destroyed if signs of wear are detected and the shoes are not in new condition.

  • Only items shipped within the U.S. are eligible for return. Pre-paid UPS labels are valid from the continental U.S. Alaska and Hawaii residents, please contact customer service for assistance with a pre-paid UPS label.
  • Items carried or forwarded to a location outside of the U.S. are not eligible for return, refund or exchange.
  • We do not refund shipping costs for any reason.
  • We do not reimburse for corrugated cartons.
  • We do not accept returns from other retailers. Only shoes purchased through this website can be approved for return.
  • We're sorry, at this time, our website does not process exchanges. If you need a different size, width, color or style than what was originally ordered, please request a return and then submit a replacement order.

With your email address and order number, please click this link to process your return: Munro Return.

If you have questions, you may contact Customer Service via email:, or phone: 1-800-819-1901, Monday - Friday, 8:00am - 4:30 pm central time.