Munro Return Policy
A return authorization must be initiated within 30 days of the purchase date.
In order to receive a refund of the purchase price, in the original method of payment, the package must have a return authorization number and arrive at our distribution center within 45 days from the date your order was delivered to you. Same rules apply for gift purchases. The returned shoes must be in new and unworn condition, with no visible wear or tear, and in the original shoe box. Some exclusions may apply.
Proof of purchase will be required.
For your convenience, a pre-paid UPS shipping label is available, at a discounted price of $9.95; which will be deducted from your refund. If there is an obvious defect, this charge will not apply. For Alaska & Hawaii residents the full amount of the return shipping charge will be deduct from the refund.
With an authorization, you may return your order via your choice of carrier at your own expense. There is no fee if you pay the return shipping cost. Please record the tracking number for your records. Munro is not responsible for returns lost in transit.
Return your purchase to:
3770 Malvern Ave
Hot Springs, AR 71901
Please note: If you elect to return your purchase at your own expense we cannot reverse your selection and/or provide you with a pre-paid label.
- Styles priced for Final Sale ($60. and under) are not eligible for return, refund or exchange
- Worn (unless an obvious manufacture defect is found) are not eligible for return, refund or exchange
- Altered, for any reason, are not eligible for return, refund or exchange
- Rewards, coupons or discounts are not refunded
- Styles purchased prior to July 10, 2019 are not eligible for return, refund or exchange
- For a nominal fee of $9.95, a pre-paid UPS label is available for the contiguous U.S. only.
- The pre-paid return shipping fee is not applicable to Alaska and Hawaii residents. If using a pre-paid UPS label, the full amount of the return shipping charge, for packages from AK & HI will be deducted from the refund.
- Items carried or forwarded to a location outside of the U.S. are not eligible for return, refund or exchange.
- We do not refund shipping costs for any reason.
- We do not reimburse for corrugated cartons.
- We do not accept returns from other retailers. Only shoes purchased through this website can be approved for return.
- We're sorry, at this time, our website does not process exchanges. If you need a different size, width, color or style than what was originally ordered, please request a return and then submit a replacement order.
Unauthorized returns may be reclaimed with a pre-paid shipping label; unclaimed returned items will be donated or destroyed if signs of wear are detected and the shoes are not in new condition.
If you have questions, you may contact Customer Service via email: email@example.com, or phone: 1-800-819-1901, Monday - Friday, 8:00am - 4:30 pm central time.
***UPDATED 4/2/2020*** Due to the impact of COVID-19 it may take longer than our usual two-business days to process your return.