Munro Return Policy
A return authorization can only be initiated within 30 days of the purchase date and must accompany your return in order to receive any form of refund. Some exclusions may apply.
In order to receive a refund of the purchase price, in the original method of payment, including Munro eGift card purchases, the package must have a return authorization number and arrive at our distribution center within 45 days from your order date. The returned shoes must be in the original shoe box*, unworn, with no visible wear or tear, pet hair, perfume, or smoke odor. Items that have been worn, have pet hair, odors, etc., will be refused a refund; in such a case, a customer service representative will contact you to arrange the return shipping payment in order to return your purchase to you.
*A $5. rebox fee will be deducted from the refund if the return is received without the original shoe box.
For your convenience, a pre-paid UPS shipping label is available, at a discounted price of $9.95, per label; which will be deducted from your refund. If there is an obvious defect in craftsmanship or material quality, the cost of the pre-paid label will be waived. For Alaska & Hawaii residents the full amount of the return shipping charge will be deducted from your refund.
If you elect to return your shoes via your choice of carrier, it will be at your own expense and a shipping fee will not be deducted from your refund. Please record the tracking number for your records. Munro is not responsible for packages lost in transit.
Return your purchase to:
3770 Malvern Ave
Hot Springs, AR 71901
Please note: If you elect to return your purchase at your own expense, we cannot change your selection and/or provide you with a pre-paid label.
To request a return authorization and/or pre-paid label, click this link, or scroll to the bottom of this page, click "Request A Return," enter your order number and email address associated with the purchase. Click "Find Your Order." Select the shoe(s) you wish to return. Select the reason for each style you are returning, click "next." Click "Refund to original payment method."
To get a UPS pre-paid shipping label at a discounted amount of $9.95 (which will be deducted from your refund), select "UPS pre-paid ground label," or, if you wish to return your purchase at your expense, select "Ship with the carrier of your choice."
Review your selections and click "Submit." Once completed this cannot be changed.
Based on your choice, a UPS pre-paid label or a simplified return authorization will be emailed to you. If you use the same carton to return your purchase, please be sure to remove or cover any barcodes or other labels already on the carton.
If you need any assistance with your return or do not receive your return email within a few minutes of confirming your request, please contact customer service at 1.800.819.1901, M-F, 8-4:30 central time.
- Advertised specials, and deeply discounted styles, do not qualify for a pre-paid return label; please call or email customer service for instructions on how to return these purchases.
- Styles priced for Final Sale ($60. and under) are not eligible for refund or a UPS pre-paid label. *Contact customer service at 1.800.819.1901 for an exception to this exclusion.*
- Worn shoes are not eligible for return, refund, or exchange.
- If an obvious defect in craftsmanship or material quality is visible, send pictures of the issue, along with, top, bottom, and side views of the shoes to firstname.lastname@example.org
- Shoes altered (including, but not limited to, outsole taps or protectors, inside counter heel pads, stretched, etc.), for any reason, are not eligible for return, refund, or exchange. If you feel the need to alter your shoes, please contact customer service beforehand.
- Rewards, coupons, or discounts are not refunded.
- For a nominal fee of $9.95, a pre-paid UPS label is available for the contiguous U.S. only.
- Alaska and Hawaii residents are responsible for all shipping charges. If a UPS pre-paid label is provided, the full amount of the shipping charge will be deducted from the refund.
- UPS pre-paid labels are valid from the original ship-to address only.
- We do not refund shipping costs for any reason.
- We do not reimburse for corrugated cartons.
- We do not accept returns purchased at other retailers; including authorized Munro retailers. Only shoes purchased at munroshoes.com will be provided an authorization to return.
- We're sorry, but at this time, our website does not process exchanges. If you need a different size, width, color, or style than what was originally ordered, please request a return and submit a replacement order.
- Unauthorized returns may be reclaimed with a pre-paid shipping label.
* Please call customer service at 1.800.819.1901, M-F, 8 am-4:30 pm central time to request an exception for a Final Sale return/exchange.
Requirements to return styles priced Final Sale ($60. and under), you
a) are responsible for the return shipping cost,
b) will be charged a $5. processing fee,
c) must replace the shoe with another pair of same or higher price,
d) are responsible for the shipping charges (unless the replacement pair(s) are over $99.),
e) must purchase the replacement pair during the call when requesting a return.
If you have questions about our return policy, please contact Customer Service via email: email@example.com, or phone: 1-800-819-1901, M-F, 8:00 am-4:30 pm central time.