FAQs
UPDATED January 1, 2025
As of December 31, 2024, All Sales are Final. No returns or exchanges on product purchased after midnight December 31, 2024.
How Can I Find a Retailer Near Me?
Click here to find a Munro retailer near you. You may search by state, a radius of your city or zip code, or the entire United States. If you need assistance with your search, email or call customer service at 1-800-819-1901 for help to search for an authorized Munro retail partner near you.
Do You Ship Outside the U.S?
No. We ship to the contiguous United States, Alaska and Hawaii only. However, we do have retail partners in Canada, Great Britain & Australia. Please call customer service at 800-819-1901, for partner locations and contact information.
What Is the Difference Between Heel Height and Last Height?
“Last height” is the elevation of the heel above the ball of the foot. This indicates the podiatric impact of a shoe on the foot and is the measurement Munro uses on the website and catalog. We refer to it as heel-height so customers will have a frame of reference.
Please bear in mind, that most shoe companies consider heel-height to be the height of the heel above the ground; which will be higher than the heel-height listed by Munro.
What Is a Last?
A last is a mold a shoe is made on; much like a dressmaker’s mannequin. Every different type of shoe has to have its own last; a high-heeled pump cannot be made on the same last as a flat sandal.
All Munro shoes are made on combination lasts, which means the heel is narrower than the ball. Munro shoes have a difference of 2-widths, so an 8 medium (B) shoe has an 8 narrow (AA) heel.
Our website and catalog provide the last number for each style. These numbers are randomly assigned and have no relation to fit characteristics. If you find a shoe that fits you really well, another shoe made on the same last will have a similar, though not necessarily identical, fit.
How Do I Find My Correct Size?
The only way to really know what size you wear is to try the shoes on. Our feet change over time. We recommend to periodically have your feet measured by a professional.
Munro Offers Up to 13 Sizes and as Many as 5 Widths. That Is the Fit Difference! See our sizing section for more details.
Can You Help Me Find a Shoe with the Same Fit, Last, or Heel Height?
If you have a question about the fit of a particular shoe, please call customer service at 1-800-819-1901.
To find like shoes made on the same last, please go to the shoe gallery page of the website and click on the smart search button (on left) to filter by features, including last. All styles made on that last will be shown.
Both the last and heel height will only include shoes that are currently on the website. For older styles, please email customer service or call them at 1-800-819-1901.
Why Do Shoes Fit So Differently, Even Styles Made on the Same Last?
The style of a shoe does much to determine the fit. Consider, a woman who wears a size 8.5 medium (the average shoe size of women in America) with a very regular foot, except for a high instep, will fit easily into a low-cut pump because the fit points of this style are only at the ball of the foot and the heel. In contrast, a style with the fitted vamp that comes up high on the foot, may not be as comfortable, even though it’s made on the same last.
Feet are unique, and it is impossible to accommodate every foot characteristic in every style of shoe. Most of us come to know the styles of shoes that fit us best.
How Accurate Is The Color Of The Shoes On The Website?
Although our photography tends to be very accurate, some upper materials may not reproduce well photographically, e.g., black patent leather, black suede, etc. Minor color variances might occur due to lighting and computer monitor settings (precisely like television screens).
How to Take Care Of My Shoes.
Please refer to our Cleaning Instructions page for answers to your questions. Though, for specific shoe care instructions, please contact customer service by email or call them at 1-800-819-1901.
Water Resistance Or Waterproof.
While the upper material of some Munro shoes has been treated for water resistance, they are not waterproof.
Unlined Shoes.
When a Munro style is intentionally unlined it allows the leather upper to mold to your foot providing wonderful comfort. An occasional consequence of using unlined upper material is the transference of color; the industry term is “crocking.” You may experience crocking from unlined leather to your foot, sock or hose. Lotion and perspiration may exacerbate this effect, but the color should wash off.
Know Your Outsoles.
Munro lists the outsole material on all style pages of our website.
Munro uses many types of outsole materials: latex rubber, EVA, PU, TPU, etc. Each compound provides different levels of weight, comfort, and wear.
Microscopic air bubbles in the PU compound contribute to the weight and comfort of the outsole. If moisture is permitted to accumulate in the tiny air bubbles it will cause a change in the chemical composition of the outsoles; which could cause hydrolysis (crumbling or breaking apart). To get the most out of your shoes, wear them on a regular basis, and keep them in a dry environment.
Rubber is not affected and TPU has a very high resistance to hydrolysis.
An internet search of 'hydrolysis outsoles' will provide you with more information on the subject.