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How Can I Find a Retailer Near Me?
Click here to find a Munro retailer near you. You may search by state, a radius of your city or zip code, or the entire United States. If you need assistance with your search, email or call customer service at 1-800-819-1901 for help to search for an authorized Munro retail partner near you.
Do You Ship Outside the U.S?
Not at this time. We ship to the contiguous United States, Alaska and Hawaii only. However, we do have retail partners in Canada, Great Britain & Australia. Please call customer service at 800-819-1901, for partner locations and contact information.
What Is the Difference Between Heel Height and Last Height?
“Last height” is the elevation of the heel above the ball of the foot. This indicates the podiatric impact of a shoe on the foot and is the measurement Munro uses on the website and catalog. We refer to it as heel-height so customers will have a frame of reference.
Please bear in mind, that most shoe companies consider heel-height to be the height of the heel above the ground; which will be higher than the heel-height listed by Munro.
What Is a Last?
A last is a mold a shoe is made on; much like a dressmaker’s mannequin. Every different type of shoe has to have its own last; a high-heeled pump cannot be made on the same last as a flat sandal.
All Munro shoes are made on combination lasts, which means the heel is narrower than the ball. Munro shoes has a difference of 2-widths, so an 8 medium (B) shoe has an 8 narrow (AA) heel.
Our website and catalog provide the last number for each style. These numbers are randomly assigned and have no relation to fit characteristics. If you find a shoe that fits you really well, another shoe made on the same last will have a similar, though not necessarily identical, fit.
How Do I Find My Correct Size?
The only way to really know what size you wear is to try the shoes on.
Our feet change over time. We recommend to periodically have your feet measured by a professional.
Munro Offers Up to 15 Sizes and as Many as 5 Widths. That Is the Fit Difference! See our sizing section for more details.
Can You Help Me Find a Shoe With the Same Fit, Last, or Heel Height?
If you have a question about the fit of a particular shoe, please call customer service at 1-800-819-1901.
To find like shoes made on the same last, please go to the shoe gallery page of the website and click on the smart search button (on left) to filter by features, including last. All styles made on that last will be shown.
Why Do Shoes Fit So Differently, Even Styles Made on the Same Last?
The style of a shoe does much to determine the fit. Consider, a woman who wears a size 8.5 medium (the average shoe size of women in America) with a very regular foot, except for a high instep, will fit easily into a low-cut pump because the fit points of this style are only at the ball of the foot and the heel. In contrast, a style with the fitted vamp that comes up high on the foot, may not be as comfortable, even though it’s made on the same last.
Feet are unique, and it is impossible to accommodate every foot characteristic in every style of shoe. Most of us come to know the styles of shoes that fit us best.
How Accurate Is The Color Of The Shoes On The Website?
Although our photography tends to be very accurate, some upper materials may not reproduce well photographically, e.g., black patent leather, black suede, etc. Minor color variances might occur due to lighting and computer monitor settings (precisely like television screens).
Does Munro Have a Warranty?
All materials will break down naturally over time, regardless of wear and tear, frequency of use, or storage. We stand behind our products for defects in craftsmanship and material quality, within a reasonable amount of time from the production date, and through the authorized Munro retail partner where your shoes were purchased.
Normal, or abnormal, wear and tear is not considered a defect in craftsmanship or material quality.
While we use quality leather and materials, no product can be designed to last forever. In the event of an unusual situation, please contact customer service by email or call 1-800-819-1901 for an evaluation. Be prepared to provide photos (top, bottom, side) and a brief summary of the issue to help us determine a solution.
Shoes purchased on our website are managed directly by our customer service team. If, however, your shoes were purchased any place other than from our website, you will be directed to return to where your shoes were purchased; subject to their return policy.
What Is the Munro Return Policy?
A return authorization may be obtained within 30 days of purchase for a refund of the purchase price, to the original method of payment, as long as the package is received at our distribution center within 45 days after your order was delivered to you. The returned shoes must be in new and unworn condition, with no visible wear or tear, and in the original shoe box. Some exclusions may apply.
For your convenience, a pre-paid UPS return shipping label is available for a discounted rate of $9.95; which will be deducted from your refund. If there is an obvious defect, this charge will be waived.
There is no fee if you pay the return shipping cost.
Note: We do not accept returns from other retailers. Independently-owned and other authorized Munro retailers have their own return policies which may vary from ours. They are under no obligation to, nor will they, accept for return, or exchange, any items purchased from this website.
What is the Final Sale and Unauthorized Return Policy?
Clearance shoes, priced at $60. and under, are final. Shoes priced at $60. and under are NOT ELIGIBLE for return, refund or exchange, for any reason.
If you return product priced at $60. or under in error, it can be returned to you by sending a pre-paid shipping label to customer service; otherwise, your shoes may be donated, or destroyed if signs of wear are detected and the shoes are not in their original condition.
A refund or exchange will not be issued for unauthorized returns of items that do not qualify under the Munro Return Policy. These items will be donated, or destroyed if signs of wear are detected and the shoes are not in sellable condition.
Please refer to our Return Guide for exclusions and exceptions, or contact customer service for more details.
What Do I Do If I Have a Defective Shoe and the Munro Retailer Referred Me to You?
We apologize but we are not able to service shoes that were not purchased from this website. You will need to work with the retailer where your purchase was made. The retailer may contact us on your behalf.
Why Can’t I Find My Favorite Shoe Anymore?
While we are first and foremost a ‘fit’ company, we are also in the highly competitive fashion business. With each new season we need to introduce new styles that follow the trends in the marketplace and coordinate with the latest clothing and accessories consumers are buying.
In the 50 years we’ve been in business, we have had hundreds of popular styles. Today, some of our shoes come in 60 size and width combinations. Just one color, of one style, takes a lot more space for us than it does for the average brand. In order to offer new styles and keep up with current trends we must bring along new shoes and that means letting some older styles go.
Good news, though; we have brought back discontinued styles in response to consumer demand, so let us know what you like because we do track customer requests.
Can You Help Me Find a Style Not On the Website?
How to Take Care Of My Shoes.
Water Resistance Or Waterproof.
While the upper material of some Munro shoes has been treated for water resistance, they are not waterproof.
When a Munro style is intentionally unlined it allows the leather upper to mold to your foot providing wonderful comfort. An occasional consequence of using unlined upper material is the transference of color; the industry term is “crocking.” You may experience crocking from unlined leather to your foot, sock or hose. Lotion and perspiration may exacerbate this effect, but the color should wash off.
Know Your Outsoles.
Munro lists the outsole material on all style pages of our website.
Munro uses many types of outsole materials: latex rubber, EVA, PU, TPU, etc. Each compound provides different levels of weight, comfort, and wear.
Microscopic air bubbles in the PU compound contribute to the weight and comfort of the outsole. If moisture is permitted to accumulate in the tiny air bubbles it will cause a change in the chemical composition of the outsoles; which could cause hydrolysis (crumbling or breaking apart). To get the most out of your shoes, wear them on a regular basis, and keep them in a dry environment.
Rubber is not affected and TPU has a very high resistance to hydrolysis.
An internet search of 'hydrolysis outsoles' will provide you with more information on the subject.