Shipping

FREE SHIPPING for orders with a final total of $99 (excluding tax).

To be eligible for Free Shipping an order must include one or more full price or sale price style and total $99.

Please note the use of a coupon or discount code may cause the order to drop below the $99 threshold. Orders below $99 will be charged shipping.

For more information about our policy, please read our Shipping Guide.

If you have questions, you may email Customer Service or call 1-800-819-1901, M-F, 8:00 am - 4:30 pm central time.

Return Policy

You may request a return within 30 days of purchase for a refund of the purchase price, to the original method of payment, as long as the package is received at our distribution center within 45 days after your order was delivered to you. The returned shoes must be in new and unworn condition, with no visible wear or tear, and in the original shoe box. 

Final Sale styles ($60 and under) are not eligible for a refund. *Call customer service for an exception to replace your Final Sale syle.*

For more information about our policy, please read our Return Guide.

If you have questions, you may email Customer Service or call 1-800-819-1901, M-F, 8:00 am - 4:30 pm central time.